Opening the spa is not just for beauty, relaxing and pampering customer as main purpose. It is a way to a happier and healthier life. It proven that from the traditional or aromatherapy massage itself also an alternative way that could treat, reduce painful contractions and spasm.
So to spread this awareness, I will use my attracting strategies to publish content via organic ways which is social media. People nowadays more likely prefer to see content through the video content. From this I could attract them to know more by click to the link that can directing them to us. After getting some background information, we will give suggestion which treatment that suitable for their needs which can lead them to make purchase decision.
After the decision and treatment has been made, we will get the feedback to ensure customer satisfaction and also to improve our service.
To get retention and loyalty, we will suggest them to upgrade as a membership which they can get more discounts and birthday gift vouchers by sending emails and whatsapp.