Learn how to effectively communicate and build professional relationships through face-to-face, written, and non-verbal communication.
In this course, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience. We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.
Topics will also include:
- Best practices for written communication
- Conducting effective meetings
- Documentation and follow-up techniques
- Best practices for face-to-face, digital, and mediated communication
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